Before we talk
Questions chambers ask before getting started.
The final service agreement will define scope, approvals, billing, access, and cancellation terms. These answers clarify the intended operating model.
Can you work with GrowthZone, ChamberMaster, or our current website?
We can assess compatibility with GrowthZone, ChamberMaster, WordPress, and other common chamber platforms. Scope depends on access, vendor permissions, current configuration, and the work confirmed in your proposal.
What happens after I request a diagnostic?
We review what you share and follow up to discuss the most useful next step. Any diagnostic deliverables, access needed, timing, and fees are confirmed in writing before work begins.
How does onboarding work?
We begin with focused discovery and access, followed by a review of the agreed areas. We then confirm priorities and establish the working cadence. Timing depends on access availability, approvals, and the condition of the current systems.
Can you manage email nurturing or member communications?
It may be available through a Custom scope. Availability depends on the current configuration, data quality, integrations, audience permissions, and the number and complexity of the required campaigns. Event promotion, sponsorship packages, and non-dues revenue work are included only when identified in the proposal.
Is advertising spend included in the monthly package price?
No. Package prices cover the listed management services. Google Ads media spend is funded directly by the chamber and paid separately. Current Foundation terms include management for up to $1,000 per month in media spend; current Growth terms include management for up to $5,000 per month. Larger budgets require a Custom scope. Your proposal confirms the applicable limits and fees.
What does the monthly competitive report include?
The report summarizes relevant visibility, content, search, reputation, and advertising observations from the competitive landscape. It is designed to clarify what deserves attention and which practical actions should be prioritized. A board-packet format is available when included in scope.
Who approves website changes and articles?
Onboarding establishes approval responsibilities and turnaround expectations. Substantive public-facing claims and chamber-specific content remain subject to chamber review, while routine maintenance can follow the agreed operating process.
What does basic reputation support mean?
Basic support can establish an ethical process for requesting honest, voluntary reviews and help the chamber monitor and respond appropriately. Incentives, review gating, and manipulation are not part of the process. Advanced reputation strategy, escalation workflows, or broader multi-platform programs belong in a Custom scope.
Do you guarantee rankings or membership growth?
No. Search rankings, lead volume, and membership outcomes depend on factors no consultant controls completely. The work strengthens the digital conditions that support growth, and reporting distinguishes completed work and observed signals from outcomes that cannot be guaranteed.